Frequently Asked Questions
Frequently Asked Questions
Shart is best designed, highest quality, simplest tee shirt framing system in the Universe.
We build the highest quality frames and couple them with our Patented, engineer-designed foam insert to create the best t-shirt frame that can be made.
Please take the time to compare our product to some of our competition and we feel confident you'll agree that there is no better shirt frame on the market.
Watch the :30 Second Video and Decide for Yourself.
No, please see the next question.
Sharts can be displayed either vertically or horizontally.
The viewable space or display area of our tee shirt frames is 13.5" x 10.5" (PORTRAIT) OR 10.5" x 13.5" (LANDSCAPE).
Measure the graphic artwork you intend to display to be sure it will fit into the viewable space of our frames.
If the artwork is larger than these dimensions, you will not see the entire graphic displayed when you frame your shirt.
Our t-shirt frames are designed to work best with Youth Medium to any Adult Size T-shirts. They do not work for most Youth Smalls.
Yes. Our frames come with 2 pre-Installed sawtooth hangers so you can hang your Shart Horizontally (Landscape) or Vertically (Portrait)
No. Our patented polyethylene foam insert protects and preserves your favorite tee shirt. No Scissors or Cutting!
YES. The frame will arrive with pre-installed turnbuttons and saw-tooth hangers so you can hang your piece of Shart either horizontally (landscape) or vertically (portrait).
Our Original T-Shirt Frames have real glass. Our Premium T-Shirt Frames have professional, acrylic glass.
Our Original T-Shirt Frames DO NOT have UV Protection.
Our Premium T-Shirt Frames DO NOT come with UV Protected acrylic glass, but can be upgraded to ConservationClear® 99% UV Protection AcrylicGlass for a $20 upcharge.
Please email email@example.com to order Premium Frames with UV Acrylic and allow up to 2 weeks for them to be made and shipped.
Yes. We sell 4 and 10-Packs. If you are interested in purchasing 20 or more frames, please email us at firstname.lastname@example.org.
We use closed-cell, non-crosslinked polyethylene foam for our insert because it is completely recyclable, acid-free, ideal for conservation purposes and has a proven performance record in Museums and Galleries. Polyethylene is non-dusting, non-toxic, odorless and resists mildew. The polyethylene in Shart is recommended by the Society for the Preservation of Natural History Collections, the Smithsonian, the Museums and Galleries Commission and the Natural History Museum.
No. Our frames are only made 11" x 14
Our goal is to ship your Shart out the same day you place your order or the following business day. We will email a tracking number to let you know when your order has shipped and will follow up once your frame is received.
Ground shipping times vary depending on the shipping location. Please feel free to email us with any special requests or shipping questions at email@example.com. If you haven't received a reply within 24 hours, please check your spam filter for our email reply.
Ground Delivery Estimated Delivery (FREE SHIPPING)
4-7 Business Days
2 Day Air Estimated Delivery (ADDITIONAL SHIPPING COST)
3-4 Business Days
Next Day Air Estimated Delivery (ADDITIONAL SHIPPING COST)
1-2 Business Days
Yes. Please email or text us and we will review expedited shipping options and pricing and handle payment via credit card on Paypal.
No. We only sell Sharts in the contiguous United States.
We accept Visa, MasterCard, Discover, American Express and PayPal and we also accept debit cards as form of payment.
Yes. Per the United States Supreme Court decision in South Dakota v. Wayfair Inc., from June 21, 2018, we are required to collect sales tax as an internet-based retailer.
We hold confidentiality in the highest regard. We never distribute your e-mail address or other information to third parties.
THE BOTTOM LINE: If your product is damaged or you are not happy with your purchase, email us at firstname.lastname@example.org and we'll send you a shipping label to return the frame and will provide a full refund.
Shart stands behind its product and has gone to great lengths to make sure you receive your order in perfect condition. If you are not sure that our products will meet your needs, please contact us for more information before placing an order.
In the event there is a problem with the order due to our error, please notify us and we will correct it immediately.
Please report all damage claims to Shart.com within 48 hours so that we can pursue a damage claim with UPS. Please email or text us and include a photo and description of the damage. Our email is email@example.com and the number for texting is (502) 509-2213. We will ship replacements as quickly as possible at our expense using UPS Ground Shipping.
If for any reason you are not satisfied with the merchandise purchased from Shart.com, you may return the item (s) within 14 days from the date the order was shipped. Please email us and we will send a UPS Return Label. Once the frame is received in excellent condition, you will receive a refund for the cost of the item (s) returned. If the product is imperfect, we may charge a 20% restocking fee. All refunds for purchases made by credit card will be in the form of a credit to the same card used for the original purchase.
Our packaging has been engineered to provide the best protection for our frames while using the smallest amount of packaging materials as possible. Our boxing is plain brown cardboard as opposed to the bleach white packaging that adds bleach and dye waste to the environment. We also try to reuse any cardboard materials that come to us on freight lines. Please join us in helping the Earth by recycling your packaging material once you have received your frame.
One foam insert is included with every Shart frame!
Additional foam inserts for other frames or projects are $6.95 which includes shipping. The foam insert can easily be cut to different sizes using scissors. This proprietary, engineer-designed polyethylene insert is completely recyclable, non-dusting, non-toxic and recommended by the Society for the Preservation of Natural History Collections.
Please email us at firstname.lastname@example.org if you need an insert. Thank you.
TEXT (502) 509-2213