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Frequently Asked Questions

QUESTIONS ABOUT OUR T-SHIRT FRAMES

Why Use Shart?

Shart is best designed, highest quality, simplest tee shirt framing system in the Universe.

 
We build the highest quality frames and couple them with our Patented, engineer-designed foam insert to create the best t-shirt frame that can be made.  

Please take the time to compare our product to some of our competition and we feel confident you'll agree that there is no better shirt frame on the market.

Shart T-Shirt Frames have real glass, an elegant black gesso finish and include our patented foam insert that protects, preserves and keeps your tees safe.

Is it really that easy?

Watch the :30 Second Video and Decide for Yourself.

Will Shart work with the graphic artwork on EVERY T-Shirt?

No, please see the next question.

How do I measure to see if my T-shirt's graphic artwork will fit in the frame?

Sharts can be displayed either vertically or horizontally.

The viewable space or display area of our tee shirt frames is 13.5" x 10.5" (PORTRAIT) OR 10.5" x 13.5" (LANDSCAPE).

Measure the graphic artwork you intend to display to be sure it will fit into the viewable space of our frames.

If the artwork is larger than these dimensions, you will not see the entire graphic displayed when you frame your shirt.

The viewable space or display area of our tee shirt frames is 13.5

Will Shart work with any size T-Shirt?

No.

Our t-shirt frames are designed to work best with Youth Medium to any Adult Size T-shirts. They do not work for most Youth Smalls.

Can I frame my shirt Horizontally OR Vertically?

Yes. Our frames come with 2 pre-Installed sawtooth hangers so you can hang your Shart Horizontally (Landscape) or Vertically (Portrait)

Hang and Display Your T-Shirt Horizontally (landscape) or Vertically (portrait) with Shart T-Shirt Frames

Do I have to cut my t-shirt in order for it to fit into the frame?

No. Our patented polyethylene foam insert protects and preserves your favorite tee shirt. No Scissors or Cutting!

No Need to Cut or Destroy Your Favorite Tee Shirt Shart's Patented Framing System Protects and Preserves Your Memory

Is the Shart frame shipped fully assembled and ready to hang?

YES. The frame will arrive with pre-installed turnbuttons and saw-tooth hangers so you can hang your piece of Shart either horizontally (landscape) or vertically (portrait).

Shart T-Shirt Frames are designed to be very easy to use and come fully assembled and ready to hang with two pre-installed saw tooth hangers

What kind of glass can be found in Sharts?

Our Original T-Shirt Frames have real glass. Our Premium T-Shirt Frames have professional, acrylic glass.

Do your frames have UV Protection?

Our Original T-Shirt Frames DO NOT have UV Protection.

 

Our Premium T-Shirt Frames DO NOT come with UV Protected acrylic glass, but can be upgraded to Acrylic Clear OP-3 Ultraviolet (UV) Filtering acrylic glass for a $20 upcharge. Please email info@shart to order Premium Frames with OP-3 and allow up to 2 weeks for the to be made and shipped.

Our Premium T-Shirt Frames DO NOT come with UV Protected acrylic glass, but can be upgraded to Acrylic Clear OP-3 Ultraviolet (UV) Filtering acrylic glass for a $20 upcharge

Are there discounts if I buy in bulk?

 

Yes. We sell 4 and 10-Packs. If you are interested in purchasing 20 or more frames, please email us at info@shart.com.

Large Display of Shart T-Shirt Frames with framed tennis tee shirts from the John McEnroe Tennis Academy at Sportime

Why do you use polyethylene for the foam insert?

We use closed-cell, non-crosslinked polyethylene foam for our insert because it is completely recyclable, acid-free, ideal for conservation purposes and has a proven performance record in Museums and Galleries. Polyethylene is non-dusting, non-toxic, odorless and resists mildew. The polyethylene in Shart is recommended by the Society for the Preservation of Natural History Collections, the Smithsonian, the Museums and Galleries Commission and the Natural History Museum.

We use closed-cell, non-crosslinked polyethylene foam for our insert because it is completely recyclable, acid-free, ideal for conservation purposes and has a proven performance record in Museums and Galleries.

What is the difference between your Original and Premium Frames?

Side by Side Visual Comparison of the Shart Orignal T-Shirt Frame and the Shart Premium Black Square T-Shirt Frame
Description of the Shart Original T-Shirt Frame
Description of Shart Premium T-Shirt Frames

Can I order custom frame sizes?

No. Our frames are only made 11" x 14

SHIPPING INFORMATION

Fast Turnaround

Our goal is to ship your Shart out the same day you place your order or the following business day. We will email a tracking number to let you know when your order has shipped and will follow up once your frame is received.

Estimated UPS Ground Shipping Times

Ground shipping times vary depending on the shipping location. Please feel free to email us with any special requests or shipping questions at info@shart.com. If you haven't received a reply within 24 hours, please check your spam filter for our email reply.

 

Ground Delivery Estimated Delivery (FREE SHIPPING)
4-7 Business Days

2 Day Air Estimated Delivery (ADDITIONAL SHIPPING COST)
3-4 Business Days

Next Day Air Estimated Delivery (ADDITIONAL SHIPPING COST)
1-2 Business Days

Is there a faster shipping option available than UPS Ground? 

Yes. Please email or text us and we will review expedited shipping options and pricing and handle payment via credit card on Paypal.

Do you Ship Shart Everywhere?

Yes. Please contact us via email at info@shart.com for international orders and let us know the quantity of Sharts® you are interested in ordering and the shipping zip code. International transactions are managed by PayPal.

MISCELLANEOUS

Which credit cards do you accept and do you accept debit cards?

We accept Discover, MasterCard, Visa, American Express and PayPal and we also accept debit cards as form of payment.  

Do you charge sales tax?

We do not charge sales tax if you are outside of the state of Kentucky. However, if you are shipping an order to Kentucky, sales tax will be included on your order. If you are in the state of Kentucky and have a tax exempt certificate, please contact our customer service department for details regarding placing orders.

Confidentiality

We hold confidentiality in the highest regard. We never distribute your e-mail address or other information to third parties.

Returns, Lost or Damaged Items

Shart stands behind its product and has gone to great lengths to make sure you receive your order in perfect condition. If you are not sure that our products will meet your needs, please contact us for more information before placing an order.

In the event there is a problem with the order due to our error, please notify us within 7 days of receipt so we can issue a call-tag to get the incorrect merchandise back to us and your corrected order shipped right out to you.

Please report all damage claims to the shipper and Shart.com within 48 hours by emailing us and sending a photo and description of the damage. Damage claims must be submitted immediately so that we can pursue a damage claim with the shipper. We will ship replacements as quickly as possible at our expense using the same shipping option selected on the original order. For Express Shipping of replacements you must pay for the cost difference between Ground and Express.

If for any reason you are not satisfied with the merchandise purchased from Shart.com, you may return* the item (s) within 14 days from the date the order was shipped. Once received in excellent condition, you will receive a refund for the cost of the item (s) returned minus a 20% restocking fee. All refunds for purchases made by credit card will be in the form of a credit to the same card used for the original purchase. Before returning an item, please email info@shart.com for a Return Merchandise Authorization code (RMA).

A note about our packaging and the environment

Our packaging has been engineered to provide the best protection for our frames while using the smallest amount of packaging materials as possible. Our boxing is plain brown cardboard as opposed to the bleach white packaging that adds bleach and dye waste to the environment. We also try to reuse any cardboard materials that come to us on freight lines. Please join us in helping the Earth by recycling your packaging material once you have received your frame.

Can I purchase additional foam inserts for other frames or projects?

One foam insert is included with every Shart frame!

Additional foam inserts for other frames or projects are $6.95 which includes shipping. The foam insert can easily be cut to different sizes using scissors. This proprietary, engineer-designed polyethylene insert is completely recyclable, non-dusting, non-toxic and recommended by the Society for the Preservation of Natural History Collections.

 

Please email us at info@shart.com if you need an insert. Thank you.

STILL HAVE ANY QUESTIONS?

 TEXT (626) 247-4278

  • EMAIL info@shart.com

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