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Frequently Asked Questions

QUESTIONS ABOUT OUR T-SHIRT FRAMES

Why Use Shart?

Shart is best designed, highest quality, simplest tee shirt framing system in the Universe.

 
We build the highest quality frames and couple them with our Patented, engineer-designed foam insert to create the best t-shirt frame that can be made.  

Please take the time to compare our product to some of our competition and we feel confident you'll agree that there is no better shirt frame on the market.

Shart T-Shirt Frames have real glass, an elegant black gesso finish and include our patented foam insert that protects, preserves and keeps your tees safe.

Is it really that easy?

Watch the :30 Second Video and Decide for Yourself.

Will Shart work with the graphic artwork on EVERY T-Shirt?

No, please see the next question.

How do I measure to see if my T-shirt's graphic artwork will fit in the frame?

Sharts can be displayed either vertically or horizontally.

The viewable space or display area of our tee shirt frames is 13.5" x 10.5" (PORTRAIT) OR 10.5" x 13.5" (LANDSCAPE).

Measure the graphic artwork you intend to display to be sure it will fit into the viewable space of our frames.

If the artwork is larger than these dimensions, you will not see the entire graphic displayed when you frame your shirt.

The viewable space or display area of our tee shirt frames is 13.5

Will Shart work with any size T-Shirt?

No.

Our t-shirt frames are designed to work best with Youth Medium to any Adult Size T-shirts. They do not work for most Youth Smalls.

Shart T-Shirt Frames have a viewable space of 13.5 inches by 10.5 inches

Can I frame my shirt Horizontally OR Vertically?

Yes. Our frames come with 2 pre-Installed sawtooth hangers so you can hang your Shart Horizontally (Landscape) or Vertically (Portrait)

Hang and Display Your T-Shirt Horizontally (landscape) or Vertically (portrait) with Shart T-Shirt Frames

Do I have to cut my t-shirt in order for it to fit into the frame?

No. Our patented polyethylene foam insert protects and preserves your favorite tee shirt. No Scissors or Cutting!

No Need to Cut or Destroy Your Favorite Tee Shirt Shart's Patented Framing System Protects and Preserves Your Memory

Is the Shart frame shipped fully assembled and ready to hang?

YES. The frame will arrive with pre-installed turnbuttons and saw-tooth hangers so you can hang your piece of Shart either horizontally (landscape) or vertically (portrait).

Shart T-Shirt Frames are designed to be very easy to use and come fully assembled and ready to hang with two pre-installed saw tooth hangers

What kind of glass can be found in Sharts?

Our Original T-Shirt Frames have real glass. Our Premium T-Shirt Frames have professional, acrylic glass.

Do your frames have UV Protection?

Our Original T-Shirt Frames DO NOT have UV Protection.

 

Our Premium T-Shirt Frames DO NOT come with UV Protected acrylic glass, but can be upgraded to ConservationClear® 99% UV Protection AcrylicGlass for a $20 upcharge.

 

Please email info@shart.com  to order Premium Frames with UV Acrylic and allow up to 2 weeks for them to be made and shipped.

Conservation Clear® 99% UV Protection Acrylic

Are there discounts if I buy in bulk?

 

Yes. We sell 4 and 10-Packs. If you are interested in purchasing 20 or more frames, please email us at info@shart.com.

Why do you use polyethylene for the foam insert?

We use closed-cell, non-crosslinked polyethylene foam for our insert because it is completely recyclable, acid-free, ideal for conservation purposes and has a proven performance record in Museums and Galleries. Polyethylene is non-dusting, non-toxic, odorless and resists mildew. The polyethylene in Shart is recommended by the Society for the Preservation of Natural History Collections, the Smithsonian, the Museums and Galleries Commission and the Natural History Museum.

We use closed-cell, non-crosslinked polyethylene foam for our insert because it is completely recyclable, acid-free, ideal for conservation purposes and has a proven performance record in Museums and Galleries.

What is the difference between your Original and Premium Frames?

The Shart Original T-Shirt Frame compared to the Shart Premium T-Shirt Frames in Black and White

Can I order custom frame sizes?

No. Our frames are only made 11" x 14

SHIPPING INFORMATION

Fast Turnaround

Our goal is to ship your Shart out the same day you place your order or the following business day. We will email a tracking number to let you know when your order has shipped and will follow up once your frame is received.

Estimated UPS Ground Shipping Times

UPS U.S. Ground Map showing estimated UPS Ground Shipping Times

Is there a faster shipping option available than UPS Ground? 

Yes. Please email or text us and we will review expedited shipping options and pricing and handle payment via credit card on Paypal.

Do you Ship Shart Internationally?

No. We only sell Sharts in the contiguous United States.

MISCELLANEOUS

Which credit cards do you accept and do you accept debit cards?

We accept Visa, MasterCard, Discover, American Express and PayPal and we also accept debit cards as form of payment.

Do you charge sales tax?

Yes. Per the United States Supreme Court decision in South Dakota v. Wayfair Inc., from June 21, 2018, we are required to collect sales tax as an internet-based retailer.

Confidentiality

We hold confidentiality in the highest regard. We never distribute your e-mail address or other information to third parties.

Returns, Lost or Damaged Items

THE BOTTOM LINE: If your product is damaged or you are not happy with your purchase, email us at info@shart.com and we'll send you a shipping label to return the frame and will provide a full refund.

 

Shart stands behind its product and has gone to great lengths to make sure you receive your order in perfect condition. If you are not sure that our products will meet your needs, please contact us for more information before placing an order.

In the event there is a problem with the order due to our error, please notify us and we will correct it immediately.

Please report all damage claims to Shart.com within 48 hours so that we can pursue a damage claim with UPS. Please email or text us and include a photo and description of the damage. Our email is info@shart.com and the number for texting is (502) 509-2213. We will ship replacements as quickly as possible at our expense using UPS Ground Shipping.

If for any reason you are not satisfied with the merchandise purchased from Shart.com, you may return the item (s) within 14 days from the date the order was shipped. Please email us and we will send a UPS Return Label. Once the frame is received in excellent condition, you will receive a refund for the cost of the item (s) returned. If the product has been opened or used, we may charge a 20% restocking fee. All refunds for purchases made by credit card will be in the form of a credit to the same card used for the original purchase.

A note about our packaging and the environment

Our packaging has been engineered to provide the best protection for our frames while using the smallest amount of packaging materials as possible. Our boxing is plain brown cardboard as opposed to the bleach white packaging that adds bleach and dye waste to the environment. We also try to reuse any cardboard materials that come to us on freight lines. Please join us in helping the Earth by recycling your packaging material once you have received your frame.

STILL HAVE ANY QUESTIONS?

 TEXT (502) 509-2213

  • EMAIL info@shart.com

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