Frequently Asked Questions
Why use Shart?
Shart is best designed, highest quality, simplest tee shirt framing system in the Universe.
We build the highest quality frames and couple them with our Patented, engineer-designed foam insert to create the best shirtframe that can be made.
Please take the time to compare our product to some of our competition and we feel confident you'll agree that there is no better shirtframe.
Is it really that easy?
Watch the :30 Second Video and Decide for Yourself.
Will Shart work with any size T-shirt?
Our t-shirt frames are designed to work best with Youth Medium to any Adult Size T-shirts. They do not work for most Youth Smalls.
Will Shart work with the graphic artwork on EVERY T-Shirt?
No, please see the next question.
How do I measure to see if my T-shirt's graphic artwork will fit in the frame?
Sharts can be displayed either vertically or horizontally. The viewable space or display area of our tee shirt frames is 13.5" x 10.5" (PORTRAIT) OR 10.5" x 13.5" (LANDSCAPE).
Measure the graphic artwork you intend to display to be sure it will fit into the viewable space of our frames. If the artwork is larger than these dimensions, you will not see the entire graphic displayed when you frame your shirt.
Do I have to cut my t-shirt in order for it to fit into the frame?
No. Our patented polyethylene foam insert protects and preserves your favorite tee shirt. No Scissors or Cutting!
Is the Shart frame shipped fully assembled and ready to hang?
YES. The frame will arrive with pre-installed turnbuttons and saw-tooth hangers so you can hang your piece of Shart either horizontally (landscape) or vertically (portrait).
What kind of glass can be found in Sharts?
Our Original T-Shirt Frames have real glass. Our Premium T-Shirt Frames have professional, acrylic glass.
Do your frames have UV Protection?
Our Original T-Shirt Frames DO NOT have UV Protection.
Our Premium T-Shirt Frames DO NOT come with UV Protected acrylic glass, but can be upgraded to Acrylic Clear OP-3 Ultraviolet (UV) Filtering acrylic glass for a $20 upcharge. Please email info@shart to order Premium Frames with OP-3 and allow up to 2 weeks for the to be made and shipped.
Are there discounts if I buy in bulk?
Yes. We sell 4 and 10-Packs. If you are interested in purchasing 20 or more frames, please email us at firstname.lastname@example.org.
What is the difference between your Original and Premium Frames?
Do you Ship Shart Everywhere?
Yes. Please contact us via email at email@example.com for international orders and let us know the quantity of Sharts® you are interested in ordering and the shipping zip code. International transactions are managed by PayPal.
Which credit cards do you accept and do you accept debit cards?
We accept Discover, MasterCard, Visa, American Express and PayPal and we also accept debit cards as form of payment.
Do you charge sales tax?
We do not charge sales tax if you are outside of the state of Kentucky. However, if you are shipping an order to Kentucky, sales tax will be included on your order. If you are in the state of Kentucky and have a tax exempt certificate, please contact our customer service department for details regarding placing orders.
Can I order custom frame sizes?
No. Our frames are only made 11" x 14".
Why do you use polyethylene for the Shart insert?
We use closed-cell, non-crosslinked polyethylene foam for our insert because it is completely recyclable, acid-free, ideal for conservation purposes and has a proven performance record in Museums and Galleries. Polyethylene is non-dusting, non-toxic, odorless and resists mildew. The polyethylene in Shart is recommended by the Society for the Preservation of Natural History Collections, the Smithsonian, the Museums and Galleries Commission and the Natural History Museum.
We hold confidentiality in the highest regard. We never distribute your e-mail address or other information to third parties.
Our goal is to ship your Shart out the same day you place your order or the following business day. We will email a tracking number to let you know when your order has shipped and will follow up once your frame is received.
Estimated Shipping Time
Ground shipping times vary depending on the shipping location. Please feel free to email us with any special requests or shipping questions at firstname.lastname@example.org. If you haven't received a reply within 24 hours, please check your spam filter for our email reply.
Ground Delivery Estimated Delivery (FREE SHIPPING)
4-7 Business Days
2 Day Air Estimated Delivery (ADDITIONAL SHIPPING COST)
3-4 Business Days
Next Day Air Estimated Delivery (ADDITIONAL SHIPPING COST)
1-2 Business Days
Returns, Lost or Damaged Items
Shart stands behind its product and has gone to great lengths to make sure you receive your order in perfect condition. If you are not sure that our products will meet your needs, please contact us for more information before placing an order.
In the event there is a problem with the order due to our error, please notify us within 7 days of receipt so we can issue a call-tag to get the incorrect merchandise back to us and your corrected order shipped right out to you.
Please report all damage claims to the shipper and Shart.com within 48 hours by emailing us and sending a photo and description of the damage. Damage claims must be submitted immediately so that we can pursue a damage claim with the shipper. We will ship replacements as quickly as possible at our expense using the same shipping option selected on the original order. For Express Shipping of replacements you must pay for the cost difference between Ground and Express.
If for any reason you are not satisfied with the merchandise purchased from Shart.com, you may return* the item (s) within 14 days from the date the order was shipped. Once received in excellent condition, you will receive a refund for the cost of the item (s) returned minus a 20% restocking fee. All refunds for purchases made by credit card will be in the form of a credit to the same card used for the original purchase. Before returning an item, please email email@example.com for a Return Merchandise Authorization code (RMA).
A note about our packaging and the environment...
Our packaging has been engineered to provide the best protection for our frames while using the smallest amount of packaging materials as possible. Our boxing is plain brown cardboard as opposed to the bleach white packaging that adds bleach and dye waste to the environment. We also try to reuse any cardboard materials that come to us on freight lines. Please join us in helping the Earth by recycling your packaging material once you have received your frame.
Can I purchase additional foam inserts for other frames or projects?
One foam insert is included with every Shart frame!
Additional foam inserts for other frames or projects are $6.95 which includes shipping. The foam insert can easily be cut to different sizes using scissors. This proprietary, engineer-designed polyethylene insert is completely recyclable, non-dusting, non-toxic and recommended by the Society for the Preservation of Natural History Collections.